Order confirmation

When you place your order on our buy 12Angel Store site, we will immediately email you an order confirmation. Within 24 hours, you should receive a second email to confirm your order is now in processing. If we cannot fulfill your 12Angel Store order or there is a payment problem, we will email you.

Shipping confirmation

Once your order is in processing, it will likely be shipped that day. A shipping confirmation will be emailed to you accompanied by a track and trace number if applicable. The email will outline typical shipping times and how to contact us if you have any questions.
We can ship to your home address or your work if you prefer.
On every 12Angel Store product, the shipping is fee is $40 using registered airmail. Registered airmail is the preferred shipping method as it is more secure and less likely to be stolen or lost. It does require a signature on delivery. If you are not available at the time of delivery, a notice will be left to advise of the attempted delivery and how to contact the post office to arrange a re-delivery or at which post office it is be stored for collection. They will hold them there for 4 weeks before they are returned to us.

We can deliver to PO Boxes and APO addresses as long as the delivery method. On your My Account page, set your Primary Shipping Address to your PO Box or APO address as required.

Customs

We are based offshore in India, and your local customs treat your 12Angel Store order as imported goods. When your parcel passes through Customs, there might be a delay while they process your order. We suggest that you always allow extra time and order ahead, so you are not inconvenienced during this phase. The delay can be just a few days to 3 weeks in extreme cases before they contact you.

We promptly ship most orders within 24-48 hours of you placing them. The delivery times are entirely due to the postal or courier service. The table above shows the typical delivery times. Please be aware that if customs hold your order for pending import duties, they could hold your order for 3-21 days before contacting you. If your order hasn’t arrived within the standard delivery times above, please allow an additional 7 days for delivery before contacting us to establish if your order is delayed with delivery, held at customs, or indeed lost.

We will ship or refund for any lost order provided we are contacted within 8 weeks from the ship date. No shipments or refunds will be accepted if reported to us after 8 weeks.

An additional 7 days have elapsed in addition to the standard delivery time since the ship date.
The shipping address provided to us is correct.

If you have provided an incorrect address, you will be charged for the replacement order. When/if the original order is returned to us, we will contact you with the refund details. The refund may take some months as the “return” postage has not been paid.

Buy from 12Angel Store. The store offers a 100% Satisfaction Guarantee.
If you receive a 12angel.store. online order that is damaged in any way, or if you don’t receive your order at all, we will ship you another package. If you would rather us give a refund, we will refund your entire amount at your request.
For this process, we will ask to wait 30 days from when the order had been shipped. If within 30 days, you still have not received the order, or even if you haven’t seen any notifications that Who returned your order or on hold, we kindly ask you to send us a support ticket in our refund section. We will take care of any support tickets promptly.
If you by any chance have any questions or concerns, please contact us. Generic Corner is here to please every one of our customers.
Our customers are our top priority. We will refund for any product as long as we have received the goods back from you promptly and What can resell the product. The products need to be unused, unopened, with an expiry date of more than 3 months.